Our 14-Day Satisfaction Guarantee
We want every customer to feel the magic of Vault394 — from the moment your order arrives to your first cozy night in your new blanket.
If your product arrives damaged, defective, or significantly different from what you ordered, we’ll make it right through a replacement or full refund, no questions asked.
🪄 Conditions for Returns
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Must be requested within 14 days of delivery.
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Product must be unused, in its original condition and packaging.
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Returns caused by customer damage, wear, or misuse aren’t eligible.
⚙️ How to Request a Return
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Email support@vault394.com with your order number and issue details.
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Include clear photos if there’s a quality or damage concern.
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Our team will reply within 24–48 hours with the next steps.
Once approved, we’ll process your refund or replacement quickly — so your magic moment isn’t delayed.
💫 Exchanges
If you accidentally chose the wrong house or variant, we’ll gladly assist in exchanging it (shipping costs will remain free if the product hasn't been shipped).
🔒 Refund Processing
Refunds are issued to your original payment method within 3–7 business days after the return is approved.